Terms and Conditions

Terms of Service 

Throughout this website, https://junamacoffee.com (“Website”), the terms “Junama Coffee,” “we,” “us,” and “our” refer to Junama Coffee Private Limited.

We offer this Website, including all information, tools, and services available from this Website to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our Website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the Website, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content. In the event there is any conflict or inconsistency between these Terms and any other term or condition on the Website, these Terms shall prevail.

Please read these Terms of Service carefully before accessing or using our Website. By accessing or using any part of the Website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.

Our E-Commerce store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Welcome to our Website. If you continue to browse and use this Website, you are agreeing to comply with and be bound by the following terms and conditions of use, which, together with our privacy policy, govern Junama Coffee’s relationship with you in regards to this Website.

The Website owners, including subsidiaries and affiliates, provide the information contained on the Website or any of the pages comprising the Website to visitors subject to the terms and conditions, the privacy policy (https://junamacoffee.com/pages/privacy-policy), and any other relevant terms and conditions, policies, and notices which may be applicable to a specific section or module of the Website.

The use of the Website is subject to the following terms of use:

• This Website and all contents herein are provided on an ‘as is’ basis without warranties of any kind, either express or implied, including, without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose.
• You acknowledge, by your use of the Website, that your use of Junama Coffee’s Website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of Junama Coffee’s Website, and that Junama Coffee shall not be liable for any damages of any kind related to your use of this Website.
• The content of the pages of this Website is for your general information and use only. It is subject to change without notice.
• These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New Delhi, India.
• This Website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics.
• Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• Unauthorized use of this Website may give rise to a claim for damages and/or be a criminal offense.
• From time to time, this Website may also include links to other Websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the Website(s). We have no responsibility for the content of the linked Website(s).
• Your use of this Website and any dispute arising out of such use of the Website is subject to the laws of India or other regulatory authorities.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our Website. It is your responsibility to check our Website periodically for changes. Your continued use of or access to our Website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

1.About us

 We are located at 10/279 Juna Manzil Chandranagar Palakkad Kerala. You can reach us by email at catch@junamacoffee.com or by telephone at +91 79940 34089.

These Terms are entered between you and Junama Coffee.

1. Use of Website

When you use the Website or our services, you agree to use the Website and our services only for purposes that are permitted by these Terms and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions. In addition, you agree that you are solely responsible for any breach of your obligations under these Terms and for the consequences (including any loss or damage which Junama Coffee may suffer) of any such breach. As a condition of your use of the Website and our services, you warrant to Junama Coffee that you will not use the Website or our services for any purpose that is unlawful or prohibited by these Terms. Whether on behalf of yourself or on behalf of any third-party, you agree not to:

1. Access or attempt to access our services and content other than through our Website, unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of Junama Coffee;
2. Access or attempt to access the Website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers;
3. Engage in any activity that disrupts or otherwise interferes with the Website (or the servers and networks which are connected to the Website), or our services;
4. “Scrape”, duplicate, reproduce, copy, republish, license, sell, trade or resell the Website for any purpose;
5. Divert or attempt to divert Junama Coffee customers to another Website, mobile application, or service;
6. Send unsolicited or unauthorized emails on behalf of Junama Coffee, including promotions and/or advertising of products or services;
7. Restrict or inhibit any other person from using the Website or our services;
8. Modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the Website;
9. Attempt to do anything, or encourage, assist, or allow any third-party to do anything in violation of these Terms; or
10. Use a false email address, impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Website or our services.
11. You agree that you will not host, display, upload, modify, publish, transmit, store, update or share any information with us that: 

• belongs to another person and to which you do not have any right;
• is obscene, pornographic, paedophilic, invasive of another's privacy including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or an online game that causes user harm, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence; 
• is harmful to children;
• infringes any patent, trademark, copyright or other proprietary rights of a third party;
• deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any misinformation or information that is patently false and untrue or misleading in nature or, in respect of any business of the Central Government, is identified as fake or false or misleading by such fact check unit of the Central Government as the Ministry of Electronics and Electronics and Information Technology may, by notification published in the Official Gazette, specify;
• impersonates another person;
• threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognizable offence, or prevents investigation of any offence, or is insulting other nation; 
• contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource;
• is in the nature of an online game that is not verified as a permissible online game; 
• is in the nature of advertisement or surrogate advertisement or promotion of an online game that is not a permissible online game, or of any online gaming intermediary offering such an online game, and; 
• violates any law for the time being in force. 

Junama Coffee reserves the right to refuse service, in its sole discretion, at any time, for any lawful reason, without notice. Junama Coffee reserves the right to withdraw or amend the Website, and any service or material we provide on the Website, in its sole discretion, at any time, for any reason, without notice. However, we will try and give you reasonable notice of this by appropriate means where required.

TO THE EXTENT PERMITTED BY LAW, Junama Coffee WILL NOT BE LIABLE IF FOR ANY REASON ALL OR ANY PART OF THE WEBSITE IS UNAVAILABLE AT ANY TIME OR FOR ANY PERIOD.

FROM TIME TO TIME, WE MAY RESTRICT ACCESS TO SOME PARTS OF THE WEBSITE, OR THE WEBSITE ENTIRELY, TO USERS, INCLUDING REGISTERED USERS. We will try and give you reasonable notice of this by appropriate means where required.

1. Placing an order
2. Orders
3. You may place an order on the Website by adding the products to your cart. You are free to add or remove items from the cart.
4. Once the items are placed in the cart you will be required to share details such as your full name, address with pincode, phone number, email address and proceed to make payment for the order with the payment option available on our Website (refer Clause 3.2).
5. Once payment is made, you will receive order confirmation details and an invoice on the registered email address confirming that the order has been placed. You will then receive order dispatch information when the order is packed and ready to dispatch. This email will contain order tracking details.
6. You acknowledge that Junama Coffee may, in its sole discretion, at any time after receiving your order, accept or decline your order for any reason. In addition, Junama Coffee may cancel your order and limit order quantity. Where your order is declined, cancelled or limited, we will inform you of this by appropriate means and you will not be charged. If, however, your order is limited or cancelled after your bank account has been charged for the purchase, Junama Coffee will initiate a refund as per Clause 3.5.
7. Payment
8. In order to place an order with Junama Coffee, you must provide us with your name, email, shipping address, phone number and payment information. You represent and warrant that the information provided by you to Junama Coffee is accurate and complete and you are authorized to use such payment methods for the purchase.
9. The following payment methods are currently available on our Website:

• Debit Card
• Credit Card
• UPI
• Google Pay
• Net-Banking
• AMEX
• Wallets (Phone Pe, Amazon Pay, Freecharge, OLA Money, Airtel Money, PayZapp)
• Pay Later (Simpl, ICICI PayLater)

1. Please direct your queries regarding delayed refunds, chargebacks, payment failures and double debits to our payment service providers PayU Payments Private Limited and RazorPay Software Private Limited which provide and manage our payment solutions, payment gateway aggregation and facilitate the initiation and receipt of electronic payments, including but not limited to payments effected through credit cards, debit cards, net-banking, pre-paid instruments and payment methods.
2. For any queries regarding your transactions, you may reach out to PayU Payments Private Limited at care@payu.in  and for RazorPay Software Private Limited please visit www.razorpay.com and generate a ticket for your query at https://razorpay.com/support/#request.
3. Shipping
4. Your total cost for the purchase of any product will include shipping and handling charges. Our shipping partners include –

• Nimbus Post
• Shyplite (Simba Logistics Private Limited)

1. Orders are also delivered via Delhivery, BlueDart, Xpress Bees, DTDC, ShipRocket, Pickkr, WareIQ, Rivia, pidge, and Ecomm Express.

1. Depending on factors like location, connectivity, etc., orders are usually delivered within 5-7 days of placing the order.
2. Cancellation

You may cancel your order for a product at no cost any time before the order has been processed and shipped. If an order is cancelled after the order has been processed and shipped, Junama Coffee will charge a cancellation fee in lieu of the charges borne by it to cancel such order on your behalf.

1. Return and Refund

We will process refund and return requests as per our Refunds and Return Policy

1. Product

We sell hot and cold brew coffee packs, hot brew coffee bags, cold brew coffee bottles and enamel mugs on our Website.

1. Grievance Redressal Mechanism

If you have any questions or feedback you may contact our customer care at +91 79940 34089 or write to us at catch@junamacoffee.com

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, please find the details of our grievance officer below:

Name: Jamsheed Abdul Wahab

Designation: Managing Partner

Email: catch@junamacoffee.com

Upon receiving your complaint, we will send an acknowledgement along with a ticket number within 48 hours and resolve the issue in a timebound manner within a period of one month.

Questions about the Terms of Service should be sent to us at catch@junamacoffee.com

For any queries or grievances, please contact us at catch@junamacoffee.com. Upon receiving your complaint, we will send an acknowledgment along with a ticket number within 48 hours and resolve the issue in a time-bound manner within a period of one month.

Questions about the Terms of Service should be sent to us at catch@junamacoffee.com.